How to solve technical issues

Possible technical issues

Please follow the procedures listed here under :

Forget your online account password?

Please kindly contact Swisscare via our contact form here.

Credit card payment does not went through?

Check if you have sufficient funds on your credit card, and if international payment is possible with your card. Please use the latest version of Google Chrome, Safari or Firefox (internet explorer is not recommended). If problem still occur, please contact us via contact form here.

Not receiving your policy certificate after payment?

Please check your email inbox, and sometimes it could go to the Spam/Junk mailbox. For Google users, please check as well in the googlemail category box “Promotions”.

Updated on 17/05/2018

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