How to file a claim?

Claim procedure

Please kindly refer to the Insurance General Insurance Condition (GIC) Article: Obligations in case of claim.

1. Log in to your online account

2. Download and fill out the claim form

3. Submit online

1. Fill out the claim form from Documents Center here

2. Attach all the documents (medical invoices, policy reports, flight statement…etc) and the related proof of payment

3. Passport and travel certificates copies

4. Send by email ([email protected])

5. Keep a copy for your personal records

Updated on 17/05/2018

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