The insurance policy can be cancelled and a refund claimed under the following conditions :
- The insured or a rightful person is able to prove with original medical certificates, death certificate of the insured party, certification that they have been summoned by the authorities (police, judiciary or administrative)
- With other original documents that there is an objective impediment to travel or, the insured does not obtain a visa for the country of destination. A visa rejection letter from an embassy or consulate must be sent to the insurer in order to be eligible for a refund.
The Insurer will refund 70% of the paid premium. All premiums under EUR 25 will not be refunded.
Note: The policy can be cancelled and a refund can be claimed only prior to the starting date of the period of coverage stated on the insurance certificate.